SYNTHORA HELP

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Support and data information

Quick answers

Looking for a specific question? Each answer links to its full guide.

What is available here?

Explore the example or prepare a brief. Public checkout is closed, and account creation does not grant research access.

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Where does my brief go?

Keep a downloaded draft before leaving. Account saving is confirmed only after a successful server response.

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How do I keep a draft through sign-in?

Review the brief, sign in, then explicitly restore your own draft and save it to the account.

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Can I edit the brief?

Use Edit brief → Review changes. Saving inputs does not start research or use an allowance.

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How do I add notes, links and research files?

Add relevant notes, links or supported files, then inspect the extracted text before saving.

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What if an assessment fails or its status is uncertain?

Check the existing run and its original retry or cancellation controls. A note is not submitted automatically.

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What should I do when research needs answers?

Review the questions and provisional work before saving answers. Research does not resume automatically.

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How strong is the evidence?

Inspect the exact source, passage and limitation. A text match does not prove demand or the truth of a claim.

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What do the financial numbers mean?

Review the assumptions before interpreting a scenario. Missing inputs stay unknown; calculations do not prove demand.

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Is a hold or no-go a completed result?

Yes. Read and export a useful hold or no-go, then decide which evidence or action matters next.

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How do I read or download the result?

Use Downloads → Download assessment, extract the ZIP and open index.html. Check its saved version before sharing.

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How do I improve the wording of a saved result?

Save a founder-authored wording copy alongside the original. Manual wording edits use no assessment allowance.

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Can I request a rewrite of one section?

One assessment allowance is reserved at start and consumed when a validated proposal is delivered, even if you leave it unused.

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How do I see what changed?

Use Assessment → Compare previous assessments. Comparing saved context does not restore it or start research.

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Can I update the assessment without repeating research?

Review retained research and revised outputs first. Each founder-requested update uses one assessment allowance; technical retries retain their reservation.

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How do I bring validation results back?

Use Next steps to plan a test and record a positive, negative or inconclusive outcome. Completion does not prove its hypothesis.

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Can I use saved work for another idea?

Review a separate project draft and selected inputs. Copying does not include assessment results or use an allowance.

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Scope review shows the public topic, buyer, market and exact queries. Private inputs have a separate analysis-provider scope.

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What if saving fails?

Keep the page open, preserve a download and check the original save reference before starting another save.

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How do I control project data?

Project settings shows the export and removal scope for one project. A pending request does not mean removal is complete.

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How do I export or request removal of account data?

Account settings has the accessible application-data archive and removal request. External copies and backups need separate handling.

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How can I get help?

Use the contact supplied with your invitation if a public support contact is unavailable. Keep private attachments and credentials out of a support note.

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